Shipping policy
Shipping Policy
Welcome to our online store! Below you will find our shipping terms, which apply to all orders placed through our Shopify store.
1. Shipping costs
Shipping costs vary depending on order value, delivery address and the selected shipping method. The exact shipping costs are shown at checkout before you complete your order.
2. Shipping countries
We currently ship to the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
- United States (USA)
- United Arab Emirates
If your country is not on the list, please contact us.
3. Delivery times
Delivery times vary depending on the destination and the selected shipping method:
Germany
- Standard shipping: 1–3 business days
- Express shipping: 1–2 business days
EU, United Kingdom, USA and United Arab Emirates
- Standard shipping: 3–9 business days
- Express shipping: 2–5 business days
Personalized jewelry
Personalized jewelry (e.g. name necklaces, engravings and signet rings) is made individually for you and shipped directly by the manufacturer. The delivery time is shown in the configurator before you buy.
Please note that delivery times may be delayed by external factors such as customs clearance or unforeseen events.
4. Processing time
Orders received on business days by 12:00 noon (CET) are shipped the same day. Later orders, as well as orders placed on weekends or public holidays, are shipped on the next business day. The delivery times above already take this into account.
5. Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can check the status of your delivery online at any time.
6. Customs and import duties
International orders may be subject to customs or import duties, which are payable by the customer. These charges depend on the regulations of the destination country.
7. Undeliverable parcels
If a parcel cannot be delivered due to an incorrect address or other circumstances, we will contact you to arrange redelivery. Please note that additional costs for reshipping may apply.
8. Returns and refunds
Information on returns and refunds can be found in our return policy.
9. Contact
If you have any questions about your order or shipping, you can reach us at:
- Email: Info@lucorodiamonds.com
- Phone: +49 173 7392780